Delivery & Returns
Delivery and Returns Policy
Thank you for choosing [Your Company Name] for your hair care needs! Please review our delivery and returns policy below to ensure a smooth shopping experience.
Delivery Information:
- Dispatch Time: Orders are typically dispatched within 1-2 business days, excluding weekends and holidays.
- Delivery Time: Delivery times vary based on your location and selected shipping method. Please refer to estimated delivery times during checkout.
- Shipping Methods: We offer standard, expedited, and express shipping options. Choose your preferred method at checkout.
- Shipping Costs: Shipping costs are calculated based on order weight and delivery address. Costs are displayed during checkout.
- Order Tracking: After dispatch, you’ll receive a confirmation email with a tracking number to monitor your delivery’s progress.
- Delivery Address: Ensure your address is accurate during checkout to prevent delays. We’re not responsible for delays due to incorrect addresses.
- Delivery Problems: If any issues arise with your delivery, please contact us immediately for assistance.
Returns and Exchanges:
- Returns Policy: Most unused and unopened items can be returned within 30 days of purchase. Items must be in original condition and packaging.
- Exchanges: To exchange an item, email [email protected] with your order number and details. Our team will assist you promptly.
- Return Process: Initiate returns by emailing [email protected] with your order details. We’ll provide instructions upon approval.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- Refunds: Refunds are issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
- Damaged or Defective Products: Notify us immediately if you receive damaged or defective items. We’ll arrange replacements or refunds accordingly.
Contact Us:
If you have any questions or concerns about our policies, please contact us:
- Email: [email protected]
- Phone: BLOW: 22679888
We’re here to assist you!