Delivery & Returns

Delivery and Returns Policy

Thank you for choosing [Your Company Name] for your hair care needs! Please review our delivery and returns policy below to ensure a smooth shopping experience.

Delivery Information:

  1. Dispatch Time: Orders are typically dispatched within 1-2 business days, excluding weekends and holidays.
  2. Delivery Time: Delivery times vary based on your location and selected shipping method. Please refer to estimated delivery times during checkout.
  3. Shipping Methods: We offer standard, expedited, and express shipping options. Choose your preferred method at checkout.
  4. Shipping Costs: Shipping costs are calculated based on order weight and delivery address. Costs are displayed during checkout.
  5. Order Tracking: After dispatch, you’ll receive a confirmation email with a tracking number to monitor your delivery’s progress.
  6. Delivery Address: Ensure your address is accurate during checkout to prevent delays. We’re not responsible for delays due to incorrect addresses.
  7. Delivery Problems: If any issues arise with your delivery, please contact us immediately for assistance.

Returns and Exchanges:

  1. Returns Policy: Most unused and unopened items can be returned within 30 days of purchase. Items must be in original condition and packaging.
  2. Exchanges: To exchange an item, email with your order number and details. Our team will assist you promptly.
  3. Return Process: Initiate returns by emailing with your order details. We’ll provide instructions upon approval.
  4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  5. Refunds: Refunds are issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
  6. Damaged or Defective Products: Notify us immediately if you receive damaged or defective items. We’ll arrange replacements or refunds accordingly.

Contact Us:

If you have any questions or concerns about our policies, please contact us:

We’re here to assist you!